Question 1

What types of computers do you service?

Accepted Answer

We specialize in servicing and supporting Windows-based desktop computers, laptops, workstations, servers, and terminal servers.

Question 2

Do you repair laptops?

Accepted Answer

Yes. We perform many common laptop repairs on Windows-based computers, including hardware upgrades and minor physical repairs.However, if a laptop has significant structural damage, such as broken hinges, severe frame damage, or extensive cracking of the chassis, we may recommend replacement rather than repair.

Question 3

Do you repair Apple products?

Accepted Answer

No. We do not provide repair, maintenance, or support services for Apple products, including Mac computers, MacBooks, iPhones, or iPads.

Question 4

Do you repair Chromebooks?

Accepted Answer

No. We only service Windows-based computers and do not support Chromebook devices.

Question 5

Do you repair or setup mobile devices?

Accepted Answer

No. We do not provide repair, troubleshooting, setup, or support services for smartphones or tablets..

Question 6

Can you help with a slow computer?

Accepted Answer

Yes - slow performance can be caused by aging hardware, software issues, failing storage devices, malware, or insufficient memory. We can diagnose the cause and recommend the most cost-effective solution.

Question 7

Will you service an older computer?

Accepted Answer

In most cases, we do not recommend repairing or refurbishing computers that are more than 10 years old. Older systems often have limited performance, compatibility, and reliability, making replacement a more cost-effective long-term solution.

Question 8

How do I know if my device is worth repairing?

Accepted Answer

We'll assess the age, condition, and repair cost of your device and provide honest recommendations. If a repair is not practical or cost-effective, we'll explain your options and help you determine the best path forward.

Question 9

Do I need an appointment to drop off my computer?

Accepted Answer

No appointment is required during business hours, though we recommend calling ahead if you'd like to discuss the issue with a technician before dropping off your device. We aim to resolve most issues within 1 business day.

FREQUENTLY ASKED QUESTIONS